Yes, we have a warehouse set up to welcome customers, allow them to view products, and ask an expert their questions.

Our opening hours are Monday to Thursday, from 8 a.m. to 12 p.m.

If needed, you can also reach us by phone at +1-855-507-1601.

The explainer videos are available in our "Explainer Videos" section as well as in the product descriptions. You can also find them on our YouTube channel: L'exterminateur en ligne.

The kits provide you with the essential products to control an infestation while saving on the final price. Everything comes with an instruction sheet for optimal use. It is important to know that they do not include all products. You may therefore need other items depending on your situation.

We offer you a 15% discount on all your orders and we are also able to fully manage the relationship with your tenants, your responsible persons or your buildings.

If you wish to become a member, we invite you to fill out the membership application form available on our "Become a Member" page and to provide the required documents to verify your eligibility.

We are at your disposal to advise you on the best products or answer any questions you may have.

To contact us, you can send us an email at the following address: contact@lexterminateurenligne.com. We undertake to respond within two business days.

We are a store specializing in pest control products to help individuals and pest management professionals combat various types of pests such as bed bugs, mites, cockroaches, mice, rats, Asian ladybugs, earwigs, ants, squirrels, raccoons, and many more.

We offer two types of services: monthly services and freezing.

Monthly treatment involves protecting your establishment on an ongoing basis with the help of our pest control experts. Every month, our technicians inspect your building to detect all types of pests. Depending on the situation, they apply traps and products to prevent infestations. This gives you peace of mind knowing that your establishment is continuously protected.

Freezing is a bed bug treatment that uses the freezing method. We store the items at a temperature between -18°C and -28°C for several days to destroy all life stages of these insects, including adults, nymphs, and eggs. After treatment, the items can be retrieved and returned to a clean environment.

However, it is essential to ensure that the temperature remains cold enough for a sufficient amount of time for the treatment to be effective. It is important to note that not all household freezers are able to maintain the temperatures required for this process.

We place great importance on the working conditions and environmental impact of our product suppliers.

Most of our suppliers are based in the United States and Canada.

Our top priority is to ensure the safety of our customers. All our products are approved and applied professionally to guarantee a safe and healthy environment for your family and pets.

In addition, we make sure that all our technicians are trained and hold a CD5 certificate.

Carpenter ants can cause serious damage to your home's structure and must be treated promptly, as they are more than just a nuisance. If you see them every day and in large numbers, it indicates a serious situation that requires treatment using our products or the help of our experts.

Here are five things you can do to prevent pests from entering your home:

1. Inspect and seal all cracks and holes on the exterior of your home, including gaps around doors and windows, as well as vents. Make sure everything is properly sealed.

2. Identify and fix leaky faucets and any other issues that could cause moisture around the foundation of your home.

3. Remove debris from gutters to prevent standing water from providing a breeding ground for pests.

4. Trim branches from trees and shrubs near your home, or remove them completely.

5. Store firewood and any other wood at least 20 meters away from your home to prevent pests from using it as shelter and spreading into your home.

1. Keep your kitchen clean, including the floors. Avoid spills and crumbs on kitchen appliances. Clean the shelves regularly and store food such as cereal, flour, and pet food in reusable containers.

2. Use sealed containers to store waste, and make sure to dispose of them regularly.

3. Check the pipes around your home for leaks, cracks, and dripping faucets. Repair them if necessary.

4. Maintain good air circulation in your basement, attic, and crawl space, as well as in other areas. If you notice mold in your home or office, it is likely a sign of an excessive moisture problem.

5. Carefully check boxes, grocery bags, and other packaging, as insects often hide in these places. Don't forget to also check potted plants as well as your luggage or travel suitcases.

We offer a selection of in-store products that have been tested and are known for their effectiveness. However, it is important to follow the instructions provided on the label or in Our Explanatory Videos for the correct and safe use of each product.

We invite you to consult our Shipping Policy on our website to find out the applicable rates.

Packages are shipped from our address at 405 rue charlotte Local B in Saint-Alphonse de Granby, Quebec, Canada, J0E 2A0. 

We guarantee the processing of your orders within 2 business days.

Please review our Return Policy on our website.

In the event that you receive a defective product or if a delivery error occurs, please contact us immediately.

We will then replace the product or issue a credit depending on your preference.