Refund policy
Refund Policy of L'exterminateur en ligne inc.
Returns accepted by the merchant are solely for defective items.
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at the email address below and provide details of the product, order number, and the defect. We will then advise you on how to return the product.
If your return is eligible for a refund, it will not include shipping and handling fees that may appear on the packaging slip or invoice. When we receive the returned product, we will inspect it and notify you by email within a reasonable time frame if you are entitled to a refund or exchange due to the defect. If you are entitled to an exchange or refund, we will replace the product or refund you the purchase price of the product only (according to the original payment method). Shipping and handling fees that you have already paid are non-refundable, and the refunded amounts will not include the cost of shipping. A maximum period of 15 business days after receiving our email may elapse before you see the refund on your statement.
Contact Information :
L'exterminateur en ligne inc.
contact@lexterminateurenligne.com
1260 East Main Street, Saint-Paul d'Abbotsford, Quebec, Canada, J0E 1A0.
Customers can return unopened items
- Return of unopened items:
We accept returns of new and unopened items. You can return unopened items in their original packaging within 15 days of your purchase, with a receipt or proof of purchase. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To track the status of your return, please contact us at the email address below.
- Exchanges
We only exchange goods that are defective or damaged. When you believe a product is defective, please contact us within 15 days of your purchase at the email address below and provide details of the product and the defect. We will then advise you on how to return the product.
- Exceptions
Some items are neither refundable nor exchangeable. These items are designated on our website as non-refundable, on sale, or as part of a final sale.
- Shipping
We are not responsible for losses or damages occurring during transport. If your return is eligible for a refund, it will not include shipping and handling fees that may appear on the packaging slip or invoice.
To return or exchange the item you purchased, please mail it, along with a copy of your receipt and any other information regarding your purchase, to the address provided below:
L'exterminateur en ligne inc. 1260 East Main Street, Saint-Paul d'Abbotsford, Quebec, Canada, J0E 1A0.
- Process
When we receive your item, we will inspect it and notify you by email within a reasonable time frame if you are entitled to a refund or exchange.
If you are entitled to a refund, we will refund you the purchase price, and a credit will be applied to the original payment method. Shipping and handling fees that you have already paid are non-refundable, and the refunded amounts will not include the cost of shipping. A maximum period of 15 business days after receiving our email may elapse before you see the refund on your statement.
If you are entitled to an exchange, we will send you a new item to the original shipping address.
Contact Information:
L'exterminateur en ligne inc.
contact@lexterminateurenligne.com
1260 East Main Street, Saint-Paul d'Abbotsford, Quebec, Canada, J0E 1A0.